Absolutely! If the item is available in our London store you can select the ‘Pick Up’ option at checkout. Simply bring your order confirmation and a valid ID to collect.<\/p>" } }, "question-2": { "type": "question", "settings": { "question": "What are the accepted payment methods?", "answer": "
We accept all secure payments including Paypal, Amex and debit cards. We also accept bank transfers (email us atbespoke@kimai.com<\/a>) and Klarna for orders up to £5000 in the UK and $1500 in the US and Alma in France & Europe for up to €4000. <\/p>"
}
},
"category_4DzmMz": {
"type": "category",
"settings": {
"title": "Returns & Exchange",
"icon": "none",
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"question_X8PDik": {
"type": "question",
"settings": {
"question": "What is your return policy?",
"answer": " Conscious consuming is about being 100% sure. If you’re not, you have 7 days to send your order back. Please note we can’t accept returns on rings or personalized pieces - all orders are final.<\/p> Not all pieces are returnable or refundable. Check our returns policy on each product page to know if your product can be returned. Some pieces (including all of our rings) are made to order and therefore can not be returned.<\/p>"
}
},
"question_VEQJEP": {
"type": "question",
"settings": {
"question": "What is your exchange policy?",
"answer": " Seen something else you prefer? We can arrange an exchange as long as you’re happy to cover the cost of the return of the original order, delivery of the new item and additionally the price difference of the pieces if needed.<\/p> Unfortunately, we can’t accept returns and exchanges for rings, customized or bespoke pieces. We can resize it if the size isn't correct.<\/p>"
}
},
"category_DfFMEW": {
"type": "category",
"settings": {
"title": "Size & Fit",
"icon": "none",
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"question_yV6DCQ": {
"type": "question",
"settings": {
"question": "What’s my ring size?",
"answer": " Not sure about your ring size? You can still order your ring! Just select the ‘Order free ring sizer’ option on the product page and we will ship you a ring sizer by post so that you can measure your finger and get your exact size.<\/p> Once you know the correct size, send us your information by email and we’ll make sure it’s a perfect fit!<\/p>"
}
},
"question_ek3QMg": {
"type": "question",
"settings": {
"question": "Do your necklaces come in different lengths?",
"answer": " Yes! You can find the length of all of our necklaces on the product page. We can tailor the length for you specifically - just email us atinfo@kimai.com<\/a>with what you’d like before you place your order.<\/p>"
}
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"category_mmwDPW": {
"type": "category",
"settings": {
"title": "Engagement Rings",
"icon": "none",
"icon_width": 16
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},
"question_exbB9g": {
"type": "question",
"settings": {
"question": "Do you offer resizing?",
"answer": " We offer one free resizing for our engagement rings, and the delivery fee is included in the service.<\/p>"
}
},
"question_rKPFDw": {
"type": "question",
"settings": {
"question": "Where do you make your rings?",
"answer": " All our engagement rings are handmade in Antwerp, Belgium.<\/p>"
}
},
"category_BgnhRJ": {
"type": "category",
"settings": {
"title": "Retail and Private Appointments",
"icon": "none",
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},
"question-3": {
"type": "question",
"settings": {
"question": "Do you have a physical retail store?",
"answer": " We now have a London store at 24 Chiltern Street, London W1U 7QE<\/p>"
}
},
"question_ThQeDc": {
"type": "question",
"settings": {
"question": "Can we find you at any retailers?",
"answer": " You can find selected pieces from our collection at Net-A-Porter<\/a>,Browns <\/a>and Nordstrom<\/a>.<\/p>"
}
},
"category_AAHLNi": {
"type": "category",
"settings": {
"title": "Gift Cards",
"icon": "none",
"icon_width": 16
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},
"question_EKEpJi": {
"type": "question",
"settings": {
"question": "Do gift cards come with an expiration date?",
"answer": " No, all of our gift cards can be used indefinitely until the voucher has been fully used. <\/p>"
}
},
"question_nXnMY8": {
"type": "question",
"settings": {
"question": "Do you offer physical gift cards?",
"answer": " At the moment we do not offer physical gift cards but if you have a special request, please do reach out and we might be able to assist.<\/p>"
}
}
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